Mobile Web Settings

Customer Service

Please call Customer Services to instantly activate your Mobile Web service – call FREE on 322 from your Arc Mobile or 0207 132 0322 from any other phone.

Network Connectivity

How can I receive texts with ArcMobile offers and promotions?

To receive our offers and promotions, text YES to 3232. You can opt out at anytime by sending STOP to 3232.

Why have I been charged for internet access when I use WiFi?

Please note that some handsets switch from WiFi to Mobile Internet depending on signal strength. To avoid these issues, please deactivate the data option on your mobile phone while using WiFi.

How can I register my ArcMobile SIM card?

You can register your SIM card on our website Please remember to have your PUK number handy.

Will a bundle purchase be considered a top-up?

No, a bundle purchase will not be considered as a top-up.

Do you offer contract services?

No. At the moment, we only offer Pay As You Go services, however, we do have various offers. See some of our unbeatably low-cost bundles here.